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At times patients experience difficulties between sessions and feel the need to speak to their therapist. Our policy is to encourage patients to call our office during normal office hours when they are having difficulty. We are often not available to take calls immediately but always try to return them as promptly as possible. After hours, one of our therapists is on call for emergencies only. We define emergencies as situations or difficulties that are potentially threatening to one's life or that of another person. Under such circumstances we encourage you to call our emergency number (383-1763) or go to the emergency room at Genesis West.